Privacy Policy – BetPro ID Pakistan Data Protection

1. Introduction

This Privacy Policy explains how betpro id collects, stores, uses and protects the personal information of players who register and use the platform. It applies to all interactions with betpro id — including account registration, deposits and withdrawals in PKR, gameplay activity, customer support communications and platform browsing.

By registering an account on betpro id, you confirm that you have read this policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

We take your privacy seriously. betpro id is built for Pakistani players, and we understand the importance of keeping your personal and financial information safe, whether you are depositing via JazzCash, checking your VIP status or following the PSL live betting markets.

2. Data We Collect

betpro id collects personal information in two main ways — information you provide directly when using the platform, and information that is automatically generated by your interactions with the site.

Information you provide directly:

• Full name, date of birth and CNIC or other government-issued identity document details (required for account verification)
• Email address, mobile number and account login credentials
• PKR payment method details — such as your JazzCash or Easypaisa account number, bank account details or Raast ID — as entered during deposit or withdrawal
• Communications you send to our customer support team, including chat messages, email correspondence and any documents submitted for verification
• Responsible gaming preferences you set in your account, including deposit limits and cooling-off period requests

Information collected automatically:

• Device type, operating system and browser version used to access betpro id
• IP address and approximate geographic location derived from it
• Session timestamps, pages visited and features used within the platform
• Gameplay activity — including game titles played, bet amounts in PKR, session duration and results
• Cookie and similar tracking data as described in the Cookies section below

3. How We Use Your Data

betpro id uses your personal information only for the purposes described below. We do not use your data for purposes that would be incompatible with these stated uses without first informing you.

• Account management: To create and maintain your betpro id account, verify your identity, manage your VIP tier and process your responsible gaming settings.
• Payment processing: To facilitate PKR deposits and withdrawals through supported payment methods including JazzCash, Easypaisa, Raast and bank transfer. Transaction records are maintained for account accuracy and dispute resolution.
• Platform operation: To provide access to slot games, fish shooting games, sports betting markets (including cricket, PSL and T20), and VIP programme benefits.
• Customer support: To respond to your queries, resolve account issues, process responsible gaming requests and investigate any concerns you raise with our team.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, bonus abuse and any other behaviour that may be harmful to you or to other players on the platform.
• Platform improvement: To understand how players use betpro id so we can improve the experience — for example, understanding which game categories are most used on mobile, or how quickly the payment flow works on different devices.
• Promotions and communications: To send you information about relevant betpro id promotions, bonus offers and platform updates — only where you have not opted out. You can manage communication preferences in your account settings.

4. Payment Information

When you make a deposit or request a withdrawal on betpro id, you provide payment method details such as your JazzCash mobile account number, Easypaisa wallet, Raast ID, bank account information or card details. This information is used solely to process your PKR transactions and to verify that withdrawals are directed to the same method used for your deposit.

betpro id does not store full payment card numbers on its own servers. Card transactions are processed through secure payment gateways that handle card data in accordance with standard payment security practices. We store only a reference token — not the full card number — to link your account to a payment method for future transactions.

For mobile wallet transactions via JazzCash or Easypaisa, we retain the wallet account number associated with your betpro id profile to process withdrawals accurately and to detect any unusual transaction patterns that may indicate fraud or unauthorised use.

• Payment data is never shared with third parties except as required to complete your transaction with the relevant payment processor.
• PKR transaction history is retained for the period described in the Data Retention section of this policy.
• If you update your payment method, previous payment references are retained in our records for audit and dispute resolution purposes for the applicable retention period.

5. Sharing Your Data

betpro id shares your personal data only in the limited circumstances described below. In all cases, we require the recipients to handle your data securely and to use it only for the specific purpose for which it was shared.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification services: Where required to verify your CNIC or other identity documents, we may use a third-party verification service. These providers are contracted to handle your data only for the purpose of verification.
• Technology and platform providers: betpro id uses third-party software providers for services such as game delivery, customer support tools and platform analytics. These providers access only the data necessary to deliver their service and are not permitted to use it for any other purpose.
• Legal and regulatory requirements: We may disclose your information if required to do so by a valid legal process or to protect the rights, property or safety of betpro id, its players or others.
• Business transfers: If betpro id undergoes a business restructure or transfer of ownership, your data may be transferred as part of that process. You will be notified before your data is subject to a different privacy policy as a result.

6. Cookies & Tracking

betpro id uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session and understand how players use the site so we can improve it. Below is a summary of the types of cookies we use.

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session or remembering your language and currency settings. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand which pages and features are most used, how long players stay in sessions and where they encounter difficulties. This data is aggregated and does not identify you personally.
• Preference cookies: Remember choices you have made on the platform — such as your preferred game categories or notification settings — so you do not have to set them again each visit.
• Security cookies: Help us detect and prevent fraudulent activity, unauthorised account access and other security threats during your session.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some betpro id features, including the ability to stay logged in across pages. Essential cookies required for security and session management cannot be disabled.

7. How We Protect Your Data

betpro id uses a combination of technical, organisational and procedural measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols, so information exchanged between your browser or app and betpro id servers is not readable by third parties.
• Encrypted storage for sensitive personal and financial records on betpro id servers.
• Strict internal access controls — staff and systems can only access personal data that is necessary for their specific function. No single employee has unrestricted access to all player data.
• Regular security reviews and monitoring of our systems to detect unusual activity or potential threats.
• Secure, tokenised handling of payment references so that full payment account numbers are not stored in plain text on our infrastructure.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your betpro id account or suspect your login credentials have been compromised, change your password immediately and contact our support team so we can take appropriate action.

8. Data Retention

betpro id retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required for operational integrity and dispute resolution. The table below gives a general guide to our retention approach by data category.

Once data reaches the end of its retention period, it is either securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure for responsible gaming reasons, specific data categories may be retained beyond the standard period to enforce your self-exclusion and prevent re-registration during the agreed period.

9. Your Rights

As a betpro id player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team through the platform — we aim to respond to all data requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data betpro id holds about you, including your account details, transaction history and gameplay records.
• Right to correction: If any personal information we hold about you is inaccurate or incomplete, you can ask us to correct it. For name or CNIC corrections, we may ask you to provide supporting documentation.
• Right to deletion: In certain circumstances you can request that betpro id delete your personal data. Note that some data — such as PKR transaction records — may be retained for the retention periods described above even after a deletion request, where required for operational or legal reasons.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time through your account notification settings or by contacting support.
• Right to restrict processing: In certain situations, you can ask us to pause the processing of your data while a query or complaint is being investigated.

10. Minors & Age Policy

betpro id is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the betpro id platform in any capacity.

If betpro id becomes aware that a user under the age of 18 has registered an account or provided us with personal information, we will immediately suspend the account and take steps to delete the associated data, subject to any retention obligations relating to the transaction records generated during that period.

If you are a parent or guardian and believe your child may have accessed betpro id or provided their personal information, please contact our support team immediately so we can investigate and take appropriate action. We recommend using device-level parental controls to prevent underage access to online gaming platforms.

11. Policy Updates

betpro id may update this Privacy Policy from time to time to reflect changes in the platform, how we use data or other relevant factors. When we make material changes, we will notify registered players through their account — either by an in-platform notification or via the email address on their account — before the updated policy takes effect.

The "Last Updated" date at the top of this page always reflects when the current version was published. Continued use of betpro id after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how betpro id handles your personal information, our support team is available around the clock — 24 hours a day, 7 days a week.

You can reach us via the live chat feature inside the platform, or by visiting our FAQ page for answers to common questions. For written queries related to privacy and data, you can contact us at:

[email protected]